Return & Refund Policy

Updated at 12/05/2021

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pandattire, which is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the Pandattire Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Pandattire and use the services.
  • Service: refers to the service provided by Pandattire as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: pandattire.com
  • You: a person or entity that is registered with Pandattire to use the Services.

Return & Refund Policy

Thanks for shopping at Pandattire. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Pandattire. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Pandattire, you agree to the terms set forth below along with the Policy.

If there’s something wrong with what you bought, or if you are not happy with it, you have 10 days to issue a refund and return your items.

Reasons for Returns:

Courier Returns:

Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO

Reasons for undelivered shipment
  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer 
  • Self-pickup requested by the customer 
  • Customer refused delivery
  • Door/premises/office closed
  • Pincode not serviceable

Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started traveling.

Customer Returns:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Pandattire within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.

Rejection by Customer:
We do not refund for any modification in order for size or color and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification.

If you would like to return a product, the only way would be if you follow the next guidelines:

You will need to return the goods to – Printrove Products Private Limited, No. 89, Grand Northern Trunk Road, Building No. 6, 2nd Floor, Madhavaram, Chennai 600 110. Please note you will be bearing the courier cost and not Pandattire.

Cancellations

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by Pandattire – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the next ledger closing cycle, which is run every 15 days.

Refunds

We try our best to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Pandattire is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

The processing of refund usually takes 7-10 business days.

Shipping

Pandattire is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

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